The Power of Independent Thinking

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“CA DMV Chaos” Sr. Fellow Lawrence McQuillan appears on KFAX radio
Posted: Wed. January 30, 2019, 2:19pm PT

In California last year, there was a 50% increase in wait times for DMV services. Some customers wait for 5-7 hours to get their license renewed. Why? Incompetence. And also because there is no market discipline. There is no where else to go to get a driver's license or new Real ID required by federal law. Sr. Fellow Lawrence McQuiilan's recommendations for the DMV include private venders who are held to better standards through customer satisfaction.

Recorded: Tue. January 29, 2019
Experts: Lawrence J. McQuillan
Type: Radio

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