Posted: Wed. May 18, 2016
With long lines at TSA checkpoints, air travelers are missing their flights and getting fed up. The TSA is not getting any better at customer service because travelers are not their customers. Sr. Fellow Benjamin Powell says the only way to solve the issue to privatize security and make each individual airline responsible for their passengers' security. Competition would make the airlines serve their customer base and passengers can make choices based on security and convenience.